Glossary
BIFF
What it means
BIFF (Brief, Informative, Friendly, Firm) is a way of writing to a high-conflict person that keeps you out of the drama and creates a clean paper trail. Answer only the facts, keep the tone civil, don't defend yourself, and stop.
What it can look like
They send a two-page email accusing you of ruining the holidays. Your BIFF reply: 'Thanks for the note. The kids will be with me Dec 24–26 per our order. I'll drop them at 5pm on the 26th. Happy holidays.'
What you can do
Related terms